Alamo City Eye Physicians
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:: Our Locations

Alamo Physician Optical :: Our office provides a complete optical shop to fill the needs of our patients.
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Meet Our Physicians :: Our physicians are highly trained professionals with a "small town" feel.
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Patient Forms :: First visit to Alamo City Eye? Bring these forms with you.
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HIPAA Compliance & Privacy

This notice describes how health information about you may be used and disclosed, and how you can get access to your health information.

This is required by the Privacy Regulations created as a result of the Health Insurance Portability and Accountability Act of 1996 (HIPAA).

Our practice is dedicated to maintaining the privacy of your health information. We are required by law to maintain the confidentiality of your health information. We realize that these laws are complicated, but we must provide you with the following important information:

The following circumstances may require us to use or disclose your health information:

  1. To public health authorities and health oversight agencies that are authorized by law to collect information.
  2. Lawsuits and similar proceedings in response to a court or administrative order.
  3. If required to do so by a law enforcement official.
  4. When necessary to reduce or prevent a serious threat to your health and safety or the health and safety of another individual or the public. We will only make disclosures to a person or organization able to help prevent the threat.
  5. If you are a member of U.S. or foreign military forces (including veterans) and if required by the appropriate authorities.
  6. To federal officials for intelligence and national security activities authorized by law.
  7. To correctional institutions or law enforcement officials if you are an inmate or under the custody of a law enforcement official.
  8. For Workers Compensation and similar programs.


  1. We will ask that you sign in upon arrival at or office. Your name may be visible to other patients.
  2. A technician will address you by your first name when escorting you to the clinical area for your appointment. Your last name will be used only if we receive no response from your first name.
  3. We will send a reminder postcard to your address of record asking you to call our office to schedule an appointment.
  4. We will call your home or place of employment to remind you of a scheduled appointment. If no answer, we will leave a message on your answering machine. If applicable, we will also call your home or place of employment, if you give us the telephone number, to let you know we have received your contact lens or eyeglass order.
  5. We may call your employer to verify employment and ask questions regarding your company’s insurance plan. We may ask about insurance coverage on you, your spouse and/or dependents.
  6. We may call your spouse, your employer, your emergency contact, or your family physician to obtain your correct phone number or mailing address if we are unable to contact you.
  7. We may release health information to family members if you list them as an emergency contact or additional contacts.


  1. Communications: You can request that our practice communicate with you about your health and related issues in a particular manner or at a certain location. For instance, you may ask that we contact you at home, rather than work. We will accommodate reasonable requests.
  2. You can request a restriction in our use or disclosure of your health information for treatment, payment, or health care operations. Additionally, you have the right to request that we restrict our disclosure of your health information to only certain individuals involved in your care or the payment for your care, such as family members and friends. We are not required to agree to your request; however, if we do agree, we are bound by our agreement except when otherwise required by law, in emergencies, or when the information is necessary to treat you.
  3. You have the right to inspect and obtain a copy of the health information that may be used to make decisions about you, including patient medical records and billing records. You may obtain a Medical Record’s Release by asking a receptionist. We will charge you a reasonable fee to duplicate these records.
  4. You may ask us to amend your health information if you believe it is incorrect or incomplete, and as long as the information is kept by or for our practice. To request an amendment, your request must be made in writing and submitted to Alamo City Eye Physicians, 11601 Toepperwein, San Antonio, TX 78233 Attn: Compliance Officer. You must provide us with a reason that supports your request for amendment.
  5. Right to a copy of this notice. You are entitled to receive a copy of this Notice of Privacy Practices. You may ask us to give you a copy of this Notice at any time. To obtain a copy of this notice, contact our front desk receptionist.
  6. Right to file a complaint. If you believe your privacy rights have been violated, you may file a complaint with our practice or with the Secretary of the Department of Health and Human Services. To file a complaint with our practice, contact Alamo City Eye Physicians, 11601 Toepperwein, San Antonio TX 78233 Attn: Administrator, Compliance Officer. All complaints must be submitted in writing. You will not be penalized for filing a complaint.
  7. Right to provide an authorization for other uses and disclosures. Our practice will obtain your written authorization for uses and disclosures that are not identified by this notice or permitted by applicable law.

If you have any questions regarding this notice or our health information privacy policies, please contact Alamo City Eye Physicians, 11601 Toepperwein, San Antonio, TX 78233, 210-946-2020.